Chillwifi Network Upgrades and Fault Finding
← Business broadband, VoIP & managed networks

Slow, dropping out or just getting old? We find the fault and fix it

We track down what is slowing your network down, then repair it or upgrade it, and tell you honestly what is actually worth spending money on.

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Internet Router Switch Working fine ! Weak link found

Signs your network needs attention

Slow or patchy Wi-Fi

Fine in one room, hopeless in the next, or fast in the morning and crawling by afternoon.

Random dropouts

Video calls freezing, card machines losing connection, or devices that keep disconnecting.

“It’s the broadband”, but is it?

Many speed problems start inside the building. We work out whether the fault is your line or your network.

Old equipment

A router or switch that is many years old can hold back a fast fibre connection and miss security updates.

A network that has grown messy

Extra switches, extenders and cables added over the years, with no one sure what connects to what.

More people, more devices

A business that has grown, or a house full of streaming and smart devices, has outgrown the network it started with.

Fault finding and upgrades, in one visit

First we find out what is actually wrong. Then we fix it, and if equipment really is the problem we upgrade only what needs it.

Diagnose

Network Fault Finding

Find the cause, not just the symptom

Best for slow speeds, dropouts, dead spots and problems that come and go.

  • Slow or unreliable Wi-Fi investigated room by room
  • Checks for interference and poorly placed access points
  • Faulty cables, ports and connections tested
  • Router, firewall and switch settings reviewed
  • Network loops and IP address conflicts tracked down
  • We establish whether the fault is inside your network or on your broadband line
Improve

Network Upgrades

Faster, safer and ready to grow

Best for ageing equipment, growing businesses and networks that no longer keep up.

  • Routers and firewalls replaced or reconfigured
  • Switches upgraded, including PoE for access points
  • Modern Wi-Fi access points fitted where needed
  • Cabling improved or extended, see our cabling & access points
  • Separate staff, guest and device networks if you need them
  • Firmware and security updates, planned to keep downtime low

Describe the problem and we will tell you what we think is going on, and what a visit would involve.

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Why we do both

Diagnosis first
Replacing equipment without knowing the cause is an expensive guess. We find the fault before recommending any spend.
Only what is needed
Sometimes the fix is a setting or a cable. If an upgrade really is the answer, we say so and explain why.
One person from start to finish
The same team that finds the problem fixes it, so nothing gets lost between a diagnosis and the repair.
Clear findings
You get a plain explanation of what we found and what we did, not a list of technical jargon.
Keep it healthy
Add our Managed Network Services for 24/7 remote monitoring, so problems are caught before you notice them.

How it works

  1. Tell us what is wrong

    Describe the symptoms, when they happen, and what equipment you have. A quick call or message is a good start.

  2. We investigate

    We check the line, the equipment, the cabling and the Wi-Fi to find the real cause.

  3. Fix or upgrade

    We repair what is faulty and recommend upgrades only where they will make a real difference.

  4. Test and hand over

    We confirm everything works properly, explain what we did, and you can add monitoring if you want it.

Part of a complete network service

Combine fault finding and upgrades with the rest of your connectivity, all from one supplier.

See all business services

Common questions

How do I know if the problem is my broadband or my network?

We test both. If the speed is poor even when connected directly to the router, the problem is likely the line. If it is fine there but poor elsewhere, the fault is inside the network, and that is usually something we can fix.

Do I need to replace my router or Wi-Fi?

Not necessarily. Many problems come from settings, placement or a faulty cable. We only recommend new equipment when it will make a real difference.

Can you fix intermittent problems that come and go?

Often, yes. Intermittent faults can be harder to catch, so we look at patterns such as the time of day, which devices are affected and where, then narrow down the cause.

Will an upgrade cause downtime?

We plan upgrades to keep disruption as low as possible, and can work around your opening hours where it is practical.

Do you work with my existing equipment?

Yes. We can work with what you already have, and only replace the parts that are holding the network back.

Can you also monitor the network after it is fixed?

Yes. Our Managed Network Services include 24/7 remote monitoring and proactive maintenance, so problems are spotted early.

Do you cover homes as well as businesses?

Yes. We help with home and business networks across Tipperary, Cork, Waterford, Kilkenny, Kildare and Dublin.

Request a visit

Tell us what is going wrong, or what you would like to improve, and we will get back to you with the next step.

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Office: Regus, The Ormonde Centre, Gladstone Street,
Co. Tipperary, Clonmel, E91 T3Y7

Office Location:

Regus, The Ormonde Centre, Gladstone Street,
Co. Tipperary, Clonmel, E91 T3Y7

Ready to get connected?

Check which broadband is available at your address, or talk to us about business services.

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